ecommerce site UK | free ecommerce solution | ecommerce companies | multi channel ecommerce UK | RiteCart multi channel retailing | ecommerce support solution

Good customer service costs less than a bad customer service.

For those who doubt the importance and relevance of Customer Service, a few sobering statistics (drawn from Stone 1999, and Kalakota and Robinson 1999) :

1. It costs six times more to sell to a new customer than to sell to an existing one.

2. A dissatisfied customer is likely to mention his/her negative encounter to eight or ten people while a positive experience will result in it being mentioned just three to five times

3. Increasing customer retention by 5 percent can boost organizational profits by as much as 85 percent

4. Seventy percent of complaining customers will do business with a company if their complaint can be resolved quickly

5. The odds of selling a product are less than half of selling a product to a current customer

6. The most important order you can ever get from a customer is the second order. This because a two-time buyer is at least twice as likely to buy again as a one time buyer

We realize and understand that the success of software implementation to any business lies in its smooth execution of its day to day operations. Having realized this need, we have extended our operations and expertise to provide a strong support backbone to our customers in managing both its software and in managing its day to day administration of the software.

We have a proven track record in handling support and administration activities for several of our customers.

We recommend "we will support your software while you stay focused on your business"

We provide different support packages to support our software product deployments from the simplest troubleshooting and fix support to the complete management and support of the entire software and day to day administration and management of operations offered completely by our offshore resources.

At broad level, we offer three different packages

1. Troubleshoot and fix support

3. Gold Plan-Technical Support

4. Platinum Plan- Technical Support and Administration Support.

Please speak to our sales/ support personnel to get more details on these packages.